Consider this impossible situation Lou finds himself in...
Lou, 16, eager to show off his father’s brand new car to his friends, briefly left the shiny sedan to idle in the driveway as he ducked inside to grab his wallet. Returning to find the car missing, he for only a moment saw the shiny hood disappear into lake below the house. Realizing he forgot to set the parking break, he panicked to work through how to tell his Father.
How afraid would you be? How would your own father have reacted? Were you Lou’s parent, how would you react? Now consider his Father’s response...
After 30 minutes of hand wrenching, Lou with a broken voice and broken spirit came clean to his father. His father looked up from his newspaper and said:
“Well, I guess you’ll have to take the truck, then.”
Would you have been able to remain so calm? Could you, with only 10 words, have mended your child’s heart?
“The Anatomy of Peace: Resolving the Heart of Conflict” by the Arbinger Institute tells us we can. It tells us we all have that ability inside us. It gives us knowledge and tools that we can use to find that ability.
Here are three insights that might jumpstart your journey and encourage you to read the full book:
Lou’s father saw standing in front of him a trembling child who needed support. In that moment he had two choices on how to react:
This choice he made is described as the Way of Being first articulated on page 32. This choice is the foundation of the entire book. For all the other tools to work you must choose to see each other as people. You must have a Heart at Peace.
It's easy to focus on what goes wrong. It’s right in front of us: The troublesome employee constantly interrupts team meetings with their own option. The mouthy teenager breaks their curfew slinking home at 1 am.
How justified would you feel doubling down on grounding your child or reprimanding your employee? “The Anatomy of Peace” offers a different perspective. One that says if you want your employee to stop interrupting or you want your child to get home on time it is not by dealing with their bad behavior but instead investing in their good behavior.
Only 10% of your time should be spent on dealing with things that are going wrong. Instead, focus 90% of your time helping things go right. The details are found in the Influence Pyramid, first introduced on page 16 and depicted here:
The Influence Pyramid helps us to build our practice of thinking of people as people and suggests:
In reality, it's quite easy to see others as a wrongdoer or lazy. And it’s easy to nitpick at others when things are going wrong. Let’s face it, we sometimes revel in our righteousness for ‘horribilizing’ others. It sometimes feels good to feel justified.
But that feeling of being justified is just us colluding with ourselves. It allows us to view ourselves as better than others and as a victim (of other people's actions). This collusion “condemns [us] to live in a disdained, resented world.”
To break out of it we have come back to the foundation of the book which is to see each other as people, or as its called in the book “get out of the box”. Fortunately, “The Anatomy of Peace” offers many tools and additional perspectives to help us do just that.
This book reads like a light fable but packs in dense material. Practicing the tools in it will take a lifetime to master but are simple to start:
Charles Fleet brings two decades driving transformation initiatives globally. By approaching transformation through a human lens, the leaders and teams he invests in stand out as high performing and the transformations themselves prove resilient to unpredictable conditions. He has deep experience with creating cohesion in diverse and geographically disparate teams and brings a unique breadth and depth of experience in both bringing Products and Services to market but also in introducing ways of working like Agile and Lean. Charlie cut his teeth in technology roles spanning configuration management, systems ops, testing, development and architecture. At home he is constantly playing catch-up with his two mischievous boys, and his “Rocket Scientist” wife and he occasionally runs marathons.
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